Analyst II, Retail Ops

$63,000 - $70,000/Yr

Constellation Energy - De Pere, WI

Full-time - Entry Level

De Pere, WI

Utilities

About the position

The Analyst II position within Retail Operations at Constellation is responsible for monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and ensuring an effortless customer experience. This role requires collaboration with various teams to support changing business needs and involves becoming a subject matter expert in assigned business functions.

Responsibilities

• Monitor and execute day-to-day workflow activities in Retail Operations.
• Manage medium to complex exception handling activities while meeting service level agreements.
• Ensure competitive pricing and accurate billing for customers.
• Enroll customers with the utility to ensure they have power or gas when needed.
• Process contracts and/or confirms to ensure SOX compliance.
• Manage customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition.
• Address internal/external customer inquiries timely and accurately.
• Communicate issues to team members, leads, management, and stakeholders.
• Collaborate with team members to ensure seamless customer support and knowledge transfer.
• Challenge the status quo to automate and improve processes through innovation.

Requirements

• Bachelor's Degree with 2+ years work experience or 5+ years combination of education and relevant work experience.
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel, PowerPoint).
• Ability to communicate effectively and professionally with internal and external parties.
• Established analytical and problem-solving skills.
• Customer service orientation, serving internal and external clients.
• Excellent attention to detail.
• Capable of working independently and as a team member.
• Strong organizational and time management skills.

Nice-to-haves

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management.
• Prior experience in the retail energy industry and/or regulated energy industry.
• Prior experience using CRM and/or Order-to-Cash workflow systems.
• Working knowledge of UDC/ISO/LDC market EDI transactions.
• Intermediate skills in Microsoft Access and/or SQL database query development.

Benefits

• Competitive compensation and benefits package.
• Bonus program.
• 401(k) with company match.
• Employee stock purchase program.
• Comprehensive medical, dental, and vision benefits.
• Robust wellness program.
• Paid time off for vacation, holidays, and sick days.