Analyst II, Retail Ops

$63,000 - $70,000/Yr

Constellation Energy - Hurstbourne Acres, KY

Full-time - Entry Level

Hurstbourne Acres, KY

Utilities

About the position

The Analyst II position within Retail Operations at Constellation is responsible for monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and ensuring service level agreements are met with both internal and external customers. This role requires becoming a subject matter expert in assigned business functions and collaborating with various teams to support changing business needs.

Responsibilities

• Monitor and execute day-to-day workflow activities in Retail Operations.
• Manage medium to complex exception handling activities while meeting service level agreements.
• Become a subject matter expert in assigned business function areas.
• Ensure operational excellence by managing data for competitive pricing and accurate billing.
• Enroll customers with utilities to ensure power or gas availability.
• Process contracts and confirmations to ensure SOX compliance.
• Manage customer payments and ensure accurate posting of cash to accounts.
• Address internal and external customer inquiries in a timely manner.
• Communicate issues to team members and stakeholders, fostering collaboration.
• Challenge the status quo to automate and improve processes through innovation.
• Maintain understanding of business, contractual, regulatory, and market policies.

Requirements

• Bachelor's Degree with 2+ years of work experience or 5+ years of relevant education and experience.
• Strong computer skills, including proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Effective communication skills with internal and external parties.
• Established analytical and problem-solving skills.
• Customer service orientation for internal and external clients.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong time management skills to prioritize a heavy workload.
• Adaptability to changing markets, systems, and processes.
• Ability to analyze data and suggest remediation actions.

Nice-to-haves

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology, or Supply Chain Management.
• Prior experience in the retail energy or regulated energy industry.
• Experience using CRM and/or Order-to-Cash workflow systems in the retail energy industry.
• Working knowledge of UDC/ISO/LDC market EDI transactions.
• Intermediate skills in Microsoft Access and/or SQL database query development.

Benefits

• Competitive compensation and benefits package.
• Bonus program.
• 401(k) with company match.
• Employee stock purchase program.
• Comprehensive medical, dental, and vision benefits.
• Robust wellness program.
• Paid time off for vacation, holidays, and sick days.