Analyst II, Retail Ops

$63,000 - $70,000/Yr

Constellation Energy - Hurstbourne Acres, KY

Full-time - Entry Level

Hurstbourne Acres, KY

Utilities

About the position

The Analyst II position within Retail Operations at Constellation is responsible for monitoring and executing day-to-day workflow activities, managing medium to complex exception handling, and ensuring an effortless customer experience. This role requires collaboration with team members and cross-functional teams to support changing business needs while adhering to service level agreements. The Analyst II will become a subject matter expert in assigned business functions and will focus on operational excellence, problem-solving, and process improvements.

Responsibilities

• Monitor and execute day-to-day workflow activities in Retail Operations.
• Manage medium to complex exception handling activities while meeting service level agreements.
• Ensure competitive pricing and accurate billing for customers while minimizing risk.
• Enroll customers with the utility to ensure they have power or gas when needed.
• Process contracts and/or confirms to ensure SOX compliance.
• Manage customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition.
• Address internal/external customer inquiries timely and accurately.
• Communicate issues to team members, leads, management, and stakeholders with emphasis on customer information.
• Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
• Challenge the status quo to automate and improve processes through innovation.
• Maintain an understanding of business, contractual, regulatory, and market/tariff policies.

Requirements

• Bachelor's Degree with 2+ years work experience required, or 5+ years combination of education and relevant work experience.
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel, and PowerPoint).
• Ability to communicate effectively and professionally with internal and external parties.
• Established analytical and problem-solving skills.
• Customer service orientation, serving internal and external clients.
• Excellent attention to detail.
• Capable of working independently and as a team member.
• Strong organizational and time management skills.

Nice-to-haves

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management.
• Prior experience in the retail energy industry and/or regulated energy industry.
• Prior experience using CRM and/or Order-to-Cash workflow systems.
• Working knowledge of UDC/ISO/LDC market EDI transactions.
• Intermediate skills in Microsoft Access and/or SQL database query development.

Benefits

• Competitive compensation and benefits package.
• Bonus program.
• 401(k) with company match.
• Employee stock purchase program.
• Comprehensive medical, dental, and vision benefits.
• Robust wellness program.
• Paid time off for vacation, holidays, and sick days.