Delhaize America - Quincy, MA
posted 4 days ago
About the position
ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. This position is responsible for the management, design, and support of the RSI Store alerting program, overseeing the daily deployment of alerts across all stores, yielding more than $20 million in incremental sales annually. The role involves managing, mitigating, and resolving issues across Brands, internal departments, supplier partners, and RSI, ensuring alert quality and consistency, and driving program growth. The position also requires collaboration with CAO field associates for store education, compliance, and execution, as well as managing partnerships with DSD suppliers and cross-functional process improvement projects using Six Sigma LEAN concepts.
Responsibilities
- Provide insights and relevant process changes using continual improvement performance tracking methods.
- Analyze alert publication, timing, volume, and quality daily; address and resolve concerns with data provider and IT.
- Monitor alert responses and general quality throughout the day; mitigate and resolve concerns.
- Provide insights and relevant process changes based on daily, weekly, period, and quarterly reviews; conduct deep dive analysis in opportunity areas.
- Provide the CAO field support team with alert feedback results, opportunities, and expectations.
- Provide executive level period reporting/score carding across all Brands.
- Manage change-management and continuous improvement of defined opportunity areas among various teams.
- Utilize Six Sigma and other methodologies to manage cross-functional process improvement initiatives.
- Drive change-management within strategic DSD partners through continual improvement and Six Sigma methodologies.
- Actively participate in the development of strategic initiatives and influence change through insights and analytics.
- Drive systemic and process change design, development, and implementation associated with the CAO Alert program.
- Provide ongoing support, direction, and resolution to Stores, Operations, and CAO teams.
- Counsel Supply Chain, Category Management, and Brand Leadership on business data interpretation and application.
- Gather feedback from Brands, Suppliers, and others to improve store alert relevancy and effectiveness.
- Create, manage, and modify training materials associated with the Store alerting process.
- Conduct training classes for internal and external parties as needed.
- Conduct store visits to assess system quality, store execution, and supplier education.
- Provide direction and support to the Store Replenishment team to drive change-management across the enterprise.
- Develop and modify reporting to enhance execution and results.
- Ensure SLAs are achieved, system functionality maintained, and access provided as expected.
- Provide continuous improvement opportunities to data provider and IT, defining business requirements and managing testing and implementation of changes.
- Collaborate with data provider to enhance financial benefits for sales, inventory management, and promotional effectiveness.
Requirements
- Bachelor's Degree required.
- 5-7 years of experience in supply chain or related field.
- LEAN/Six Sigma experience (seeking Certification).
- Proven Project Management skills.
- Solid understanding of Store operations, category management, forecasting, and replenishment.
- Demonstrated analytical and data analysis skills.
- Experience developing data-driven analytical models.
- Ability to build strong relationships and lead groups.
- Travel > 50%.
Nice-to-haves
- Advanced Microsoft Excel and Access skills.
- Oral and written communication skills.
- Customer focus.
- Supervisory/leadership skills.
- Initiative and attention to detail.
- Negotiation skills.
- Strategic planning abilities.
Benefits
- Flexible/hybrid work schedule with 3 in-person days at Quincy, MA location and 2 remote days.
