American Red Cross - Richmond, VA
posted 6 months ago
As a Tech Support Analyst at the American Red Cross, you will play a crucial role in ensuring the smooth operation of our technology systems. This position involves installing, troubleshooting, and repairing software and equipment, as well as solving users' routine to moderately complex problems related to network or applications software. You will be responsible for providing 24x7 support for both internal and external users, ensuring that all technical issues are addressed promptly and effectively. Your role will also include providing support, development, and leadership guidance to volunteers, fostering a collaborative and supportive environment. In this position, you will be expected to perform all duties in compliance with standard operating procedures and applicable regulations. You will respond to technical and user problems, utilizing your technical knowledge to troubleshoot and resolve issues. Additionally, you will review records and document reports of malfunctions, issues, and maintenance, as well as organizational, procedural, and workflow plans and methods. Your analytical skills will be put to use as you review, analyze, and evaluate technology and systems operations, providing recommendations to improve efficiency and utilization. You will also prepare metrics, activity, and progress reports regarding projects, tasks, and operations, ensuring adherence to standard operations and policies while maintaining compliance with negotiated service level agreements. This is an onsite role based in Richmond, VA, where you will have the opportunity to contribute to a meaningful mission and make a difference in the lives of others.