Analyst, Information Security

$68,667 - $115,427/Yr

Pacific Dental Services - Irvine, CA

Full-time - Mid Level

Irvine, CA

Ambulatory Health Care Services

About the position

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! As part of the PDS - IT Information Security team, the Analyst, Change and Release will be primarily responsible for the coordination, administration, planning and management of the Change and the Release Management process with cross functional groups across the organization. This individual will manage Service transition, Change, and release management activities ensuring an effective process that encompasses thoroughness and agility to support the planning, assessment and implementation of efficiently scheduled and risk assessed changes across the organization ensuring there are no unplanned service disruptions. This individual will work with the Deployment Manager, Service Transition Manager, Incident Manager and other business stakeholders on ensuring business changes such as implementing new applications, strategy, etc. do not conflict with planned IT changes and releases. In addition to the above, the individual will be responsible for leading small projects such as implementing (establish) release management for the Application Development and DevOps teams. The individual will also provide extensive reporting to both operational and leadership teams in the form of dashboards and KPI reports. Ensure the effective transfer of project to Service Operations. Chair and represent team in service Readiness reviews, liaising with both internal and external stakeholders, ensuring that all release plans/policies are in place for all agreed services. The role involves tracking data and providing management reporting, planning and coordinating changes and releases being introduced into the production and non-production environment. The Analyst will perform detailed risk and business impact assessments on planned changes and releases; refer any high-risk impact items to the IT Leadership/Risk Council for approval. They will manage a Release Schedule in coordination with business stakeholders and subject matter experts, manage a forward schedule of change (change diary) with the rest of the business, and ensure planned software releases and patches are scheduled and delivered to plan, minimizing any business impact from poorly implemented changes/releases. The Analyst will work with cross-functional teams to gather details relating to changes, related business impact/exposure provided by the respective IT systems, and manage the interactions with other governance and controls areas across the organization such as Alignment & Integration, IT Project and Risk Management.

Responsibilities

• Coordinate, administer, plan, and manage the Change and Release Management process with cross-functional groups.
• Manage Service transition, Change, and release management activities to ensure effective processes.
• Work with Deployment Manager, Service Transition Manager, Incident Manager, and other stakeholders to ensure business changes do not conflict with planned IT changes.
• Lead small projects such as implementing release management for Application Development and DevOps teams.
• Provide extensive reporting to operational and leadership teams in the form of dashboards and KPI reports.
• Chair and represent the team in service Readiness reviews and liaise with stakeholders.
• Track data and provide management reporting on changes and releases.
• Plan and coordinate changes and releases into production and non-production environments.
• Perform detailed risk and business impact assessments on planned changes and releases.
• Manage a Release Schedule in coordination with business stakeholders and subject matter experts.
• Manage a forward schedule of change (change diary) with the rest of the business.
• Ensure planned software releases and patches are scheduled and delivered to plan.
• Collaborate with IT Managers to manage the service dependency matrix.
• Coordinate and run Change Advisory Board meetings, reviewing, approving, or rejecting changes.
• Provide training materials and coordinate in-person training for business stakeholders.
• Produce weekly change/release dashboard/reports for stakeholders and subject matter experts.

Requirements

• Bachelor's degree from an accredited college.
• 3 years' experience in a professional environment with change, release, and project management experience.
• ITIL Foundation certification is required.
• Strong working knowledge of the IT Infrastructure Library (ITIL) framework, especially Service Operation; Design, Transition & Continual Service Improvement.
• High level of proficiency in MS Excel and PowerPoint.
• Ability to create executive level and operational reports, dashboards.

Nice-to-haves

• Knowledge or formal intermediate certification of ITIL v4 (IT Infrastructure Library).
• Experience assisting, coordinating, and managing in technology-related environments.
• Some experience in the healthcare industry.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community