Analyst, Loyalty Product Support

About the position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This job is a member of the AAdvantage Travel Rewards team. We aim to empower our team members to make informed decisions that impact American Airline's loyalty program. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We're looking for candidates who demonstrate curiosity, take initiative and are data and results driven.

Responsibilities

• Design, manage, and deliver Travel Rewards Programs for American Airlines
• Collaborate with business partners to enhance joint offerings
• Work with cross-functional teams (IT, Analytics, Finance, Sales, etc.) on program tasks like user stories, iteration planning, reporting, and customer communications
• Support daily operations of Loyalty programs, including data exchange, tracking, and reconciliation
• Identify system gaps and implement process improvements
• Lead strategic planning, valuations, and execution with third-party tech providers
• Promote a customer-focused, data-driven culture to improve user behavior insights
• Collaborate with tech providers to monitor and optimize platform performance
• Automate dashboards, manage budgets/forecasts, and provide performance reports to senior management
• Travel up to 25%.

Requirements

• Bachelor's degree or equivalent experience/training
• 2-3 years of related experience

Nice-to-haves

• Airline/travel experience
• Knowledge of AAdvantage loyalty program
• Knowledge of airline ticketing policies/procedures, tariffs/taxes
• Familiarization with Customer Program data
• Experience in product management and/or strategy/development experience, data analysis

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.