Motorola Solutions - Schaumburg, IL
posted about 2 months ago
At Motorola Solutions, we are driven by a shared purpose of helping people be their best in the moments that matter. Our mission is to enhance safety and security through innovative technologies that connect public safety agencies and enterprises. The Centralized Managed Support Operations (CMSO) team is at the forefront of this mission, providing mission-critical services that enhance reliability, intelligence, and efficiency for our customers while delivering exceptional experiences and outcomes. We are currently seeking an Operations Excellence Analyst to join our team. This role is pivotal in optimizing our operations by analyzing challenges that may arise from people, processes, or tools. The analyst will provide actionable insights to executives through comprehensive data analysis and visualization. The position requires a holistic approach to evaluate operational challenges, uncovering underlying patterns and root causes of inefficiencies. The analyst will respond to executive requests with data-driven insights into operational performance and customer escalations, translating complex data into easily understandable visualizations that communicate actionable recommendations. In addition to data analysis, the Operations Excellence Analyst will collaborate with Business Operations teams to create and refine dashboards that provide actionable insights. The role also involves offering strategic and operational recommendations based on thorough data analysis, identifying opportunities for improvement across various operational facets. The analyst will assess the effectiveness of existing tools and technologies, recommending enhancements or new tools to streamline workflows and improve productivity. Furthermore, the analyst will prepare and deliver executive-level presentations that effectively communicate complex data findings and recommendations, serving as a trusted advisor to executives.