Analyst, Point of Sale Operations

Corporate Support Center - Homestead, PA

Full-time

Homestead, PA

About the position

The Point of Sales (POS) Analyst plays a crucial role in supporting strategic POS initiatives and guest-facing technology within the Corporate Support Center. This position is responsible for maintaining POS menu and meal plan programming, payment systems, and third-party ordering integrations for restaurant and contract dining operations. The Analyst will work closely with both internal teams and external partners to ensure that these systems align with business needs and operational requirements. In this role, the Analyst will scope and implement change requests, which may involve creating and maintaining the menu item database, modifiers, pricing, touchscreens, and print classes. Additionally, the Analyst will perform troubleshooting as directed, ensuring that all systems function smoothly and efficiently. A working knowledge of various POS platforms, such as Micros Simphony, Nextep, and Transact, is essential, and the Analyst may need to upskill on new and emerging systems as they are adopted by the organization. The Analyst will also be responsible for providing support for POS and guest-facing technology, collaborating with operations teams to program and update menu items in the POS system, and ensuring accurate prompting, pricing, and bar code references. This position requires a proactive approach to problem-solving and the ability to communicate effectively with both technical and non-technical team members.

Responsibilities

• Provide scoping, configuration, testing, maintenance, and/or installation assistance on POS, payment devices, and other guest-facing technology.
• Work with card system vendors to develop programming solutions that support new meal plan structures.
• Lead or assist with onsite technology placement, power, and networking installation.
• Serve as a Level 1 escalation resource for internal helpdesk, providing remote and onsite support as needed.
• Communicate with internal customers & close tickets in a timely manner.
• Collaborate with operations teams to program and update menu items in the POS system and associated third-party ordering systems.
• Ensure accurate prompting, pricing, and bar code references.
• Configure POS to work correctly with card access systems tied to meal plans for students, faculty, or other dining program participants.
• Ensure seamless user ordering interface on POS touchscreens & guest-facing devices (kiosks, web/app ordering).
• Partner with third-party vendors to configure POS integrations with online and mobile ordering systems.
• Provide menu database data as required to facilitate correct product mapping.
• Perform thorough user acceptance testing on new integrations, and document findings clearly and concisely.
• Partner with vendors and internal teams to troubleshoot problems and identify short- and long-term solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Hospitality, or a related field.
• 3+ years of experience operating and/or supporting POS and/or retail systems.
• Strong knowledge of POS hardware, software, and associated peripherals.
• Basic understanding of networking concepts as they relate to POS systems.
• Solid time management skills; ability to meet deadlines and facilitate collaborative problem solving in a fast-paced retail environment.
• Ability to communicate with technical & non-technical team members and vendors, in verbal and written communication.
• Strong analytical, problem-solving, and decision-making abilities.

Nice-to-haves

• Foodservice experience and industry certifications are a plus.