Saviance Technologies - San Diego, CA
posted 2 days ago
Full-time
San Diego, CA
Professional, Scientific, and Technical Services
About the position
This position involves extensive customer interaction and service. The Product Implementation Analyst installs Pyxis Dispensing systems at our hospital customer sites. These projects typically can range in scope from installing one-unit expansions, to being part of a team that may install projects of over 100 units. The Product Implementation Analyst effectively performs the required tasks to ensure successful project completion and customer satisfaction. This is a home-based position with up to 75-80% daily and overnight regional travel to customer sites in the territory.
Responsibilities
- Install and support Pyxis Dispensing hardware and software in an acute care setting.
- Perform upgrades to Pyxis Dispensing software and hardware.
- Complete training and develop basic competency in the Pyxis Med Dispensing product line.
- Provide basic problem solving and troubleshooting as needed for customers.
- Conduct customer training on the use of Pyxis Dispensing products.
- Establish and maintain customer service relationships to ensure a long term business partnership.
Requirements
- Customer service experience
- Technical aptitude
- Hospital experience a plus
- High school diploma or equivalent
Nice-to-haves
- Bachelor's degree or equivalent work experience
- Clinical experience and/or hospital pharmacy workflow knowledge required
- Pharmacy consulting experience is a plus
- Pyxis (MedStation 4000) and/or automation experience is a plus
- Technical support experience in a hospital setting is a plus
- Project management focus preferred
- Training and teaching experience is a plus
- Moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in the working environment; working knowledge of a variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology
- Knowledge of VMware, Sequel Server and Microsoft Active Directory a plus
