Analyst, Retail Ops

$63,000 - $70,000/Yr

Constellation Energy - Houston, TX

posted 16 days ago

Full-time - Entry Level
Houston, TX
Utilities

About the position

The Analyst II position within Retail Operations at Constellation is responsible for monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and ensuring service level agreements are met with both internal and external customers. The role requires becoming a subject matter expert in assigned business functions and collaborating with various teams to support changing business needs.

Responsibilities

  • Ensure effortless customer experience by performing operational duties related to the order to cash process.
  • Manage data to ensure competitive pricing and accurate billing for customers while minimizing risk.
  • Enroll customers with the utility to ensure they have power or gas when needed.
  • Process contracts and/or confirmations to ensure SOX compliance.
  • Manage customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition.
  • Address internal/external customer inquiries timely and accurately.
  • Support vendor and system operations.
  • Exercise judgment and analytical abilities to investigate discrepancies in work processes.
  • Communicate issues to team members, leads, management, and stakeholders with emphasis on customer information.
  • Foster collaboration with team members to ensure seamless customer support and knowledge transfer.
  • Challenge the status quo to automate and improve processes through innovation.
  • Leverage knowledge and experience in working with project groups and cross-functional teams for key deliverables.
  • Maintain an understanding of business, contractual, regulatory, and market/tariff policies.

Requirements

  • Bachelor's Degree with 2+ years work experience required; or 5+ years combination of education and relevant work experience.
  • Strong computer background/experience, including Microsoft Office Applications (Word, Excel, and PowerPoint).
  • Ability to communicate effectively and professionally with internal and external parties.
  • Established analytical and problem-solving skills.
  • Customer service orientation, serving internal and external clients.
  • Excellent attention to detail.
  • Capable of working independently and as a team member.
  • Strong organizational and time management skills.
  • Ability to adapt to changing markets, systems, and processes.
  • Ability to obtain and analyze data with general supervision.

Nice-to-haves

  • Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management.
  • Prior experience in the retail energy industry and/or regulated energy industry.
  • Prior experience using CRM and/or Order-to-Cash workflow systems.
  • Working knowledge of UDC/ISO/LDC market EDI transactions.
  • Intermediate skills in Microsoft Access and/or SQL database query development.

Benefits

  • Competitive compensation and benefits package.
  • Bonus program.
  • 401(k) with company match.
  • Employee stock purchase program.
  • Comprehensive medical, dental, and vision benefits.
  • Robust wellness program.
  • Paid time off for vacation, holidays, and sick days.
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