Unclassified - New York, NY
posted 4 months ago
The Analyst, Service Desk Operations position at the Mayor's Office of Contract Services (MOCS) is a full-time role based in Manhattan, New York City. This position is not a Help Desk/Desktop support role but is integral to the operations of MOCS, which oversees procurement citywide. MOCS is dedicated to ensuring that the procurement process is fair, transparent, efficient, and cost-effective, managing billions in products and services annually from a diverse vendor pool. The office utilizes end-to-end technology tools to facilitate business operations, increase transparency, and provide direct assistance to stakeholders. Analysts in this role are expected to deliver timely and quality work products, participate in ongoing improvement activities, and deepen their knowledge of procurement and government operations. The Service Desk Unit, part of the central services group at MOCS, is responsible for ensuring that all stakeholders have access to current information and best practices related to knowledge acquisition and skills building. The team responds to inquiries, screens, and onboards vendors to technology platforms, aiming to provide clear and timely information while coordinating responses across various operational and technical teams. Analysts will engage in a collaborative environment, utilizing modern technology to complete their duties and support critical city initiatives. Candidates for this position should be prepared to engage with various stakeholders, analyze operational data, and participate in special projects as assigned. The role requires strong communication skills, both written and verbal, and the ability to work independently while paying attention to detail. MOCS values diversity and seeks individuals from various backgrounds to contribute to a respectful and inclusive work environment.