Analyst, Software License Management

Verint Systems - Boston, MA

Full-time - Mid Level

Boston, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Software License Management Analyst at Verint plays a crucial role in supporting the CCaaS Business function by managing sales processes, ensuring the accuracy of customer data, and tracking license usage compliance. This position involves auditing customer license usage, collaborating with various teams to resolve issues, and maintaining detailed records to facilitate sales activities and customer interactions. The analyst will also be responsible for generating reports, identifying opportunities for expansion, and assisting in process improvements to enhance sales efficiency.

Responsibilities

• Audit customer's license usage against purchases using their understanding of contract entitlements and familiarity with Verint products.
• Assess and solve complex problems, devise methodologies and solutions, and perform analyses.
• Collaborate with others to troubleshoot customer issues relating to license management report generation and how to interpret the data intelligently with customers, sales, and product management.
• Communicate effectively and articulate process knowledge to various stakeholders.
• Work with Sales and support customer and partner-facing interactions.
• Track purchases and maintain audit records with high attention to detail.
• Audit results using advanced Excel skills, including reading/writing/editing formulas.
• Assist in the development of process improvements to increase sales activity.
• Execute process standards as communicated by Management within the assigned group, including deal accuracy, order processing, and customer success.
• Create and maintain documentation on processes specific to the role.
• Monitor Sales Operations-Inbox to ensure proper routing of customer usage reports and related correspondence, archive documents, and manage customer contacts identified through communications.
• Manage customer license usage reports to identify accounts with license overages and calculate amounts for billing purposes; provide supporting documentation to customers, track from order entry to billing to remittance, and update report statements monthly; assist with collections as needed on past due accounts.
• Manage customer license usage reports to communicate add-on order opportunities for sales purposes; monitor opportunities and bookings to update related usage tracking reports with committed license data as needed.
• Track customer purchases for expansion of licensed products as it relates to usage reports for monitoring committed licensed products, volume, and term dates.
• Complete matrix reporting of customers who provide monthly usage reports to confirm they have been received and audited.
• Complete special projects as assigned.

Requirements

• Bachelor's degree in Business Administration or related field, or equivalent work experience.
• Minimum of 3+ years of working in the software industry in order administration, sales, or related roles.
• Strong proficiency in MS Office tools such as Word, Excel, Outlook, OneDrive, SharePoint, and in using CRM applications (e.g., Salesforce).
• Excellent analytical and business intelligence skills.
• Strong communication skills to interface with multiple levels both within and external to the organization.
• Familiarity with license orders and contracted language.
• Attention to detail and ability to understand standard and non-standard contracted terms.
• Self-motivated with the ability to multitask, organize, and effectively prioritize tasks.
• Ability to quickly evolve and adapt, ready to support a growing mission.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

Nice-to-haves

• Working knowledge of Oracle

Benefits

• Comprehensive health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Diversity and inclusion programs
• Flexible work arrangements