Analyst/Sr Analyst, AAdvantage Travel Rewards

American Airlines Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

The Analyst/Sr Analyst position in the AAdvantage Travel Rewards team at American Airlines focuses on designing and delivering Travel Rewards Programs. This role involves data analysis, customer segmentation, and collaboration with various stakeholders to optimize revenue performance and enhance customer offerings. The position requires a proactive approach to problem-solving and a commitment to fostering a customer-centric culture within the Revenue Management Division.

Responsibilities

• Design and deliver Travel Rewards Programs for American including AAdvantage Business, Agency, and Corporate Programs
• Use customer segmentation, data analysis, and market insights to forecast revenue and costs to optimize Travel Rewards Programs revenue performance
• Liaise with joint business partners in Europe and Asia Pacific to align and enhance joint offerings
• Work with key stakeholders across AA in Sales, Commercial Planning & Analysis, Finance, RM, Marketing and IT to design and implement Travel Rewards Programs
• Drive strategic planning, valuations, platform strategy, & execution with third party technology companies powering program platforms
• Foster a customer-centric culture of learning, experimentation, and data-led decisions focused on understanding predictors of user behavior that drive incremental value
• Automate dashboards, deliver annual budget and manage monthly P&L and/or analysis with clear, concise performance reporting to inform senior management and stakeholders of results

Requirements

• Bachelor's degree or equivalent experience/training
• 3 years' experience in product management, strategy/development experience, or data analysis

Nice-to-haves

• Advanced Degree
• Airline/travel experience
• Knowledge of airline ticketing policies/procedures, tariffs/taxes
• Familiarization with Customer Program data
• 3 years related experience in product management and/or strategy/development experience, data analysis

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights
• Health Benefits: Health, dental, prescription, and vision benefits from day one
• Wellness Programs: Tools and resources for personal well-being
• 401(k) Program: Available upon hire with employer contributions after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more