Analyst/Sr Analyst, Data Steward - Customer Data Strategy & Governance

American Airlines Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

The Analyst/Sr Analyst, Data Steward position within the Data Strategy and Governance Team at American Airlines focuses on enhancing governance and data management practices for the Commercial Organization. The role involves collaboration with various teams to ensure a customer-first approach in data solutions, maintaining data quality, and implementing data standards.

Responsibilities

• Collaborates with Subject Matter Experts and IT to create and manage integrated data assets
• Collaborates with commercial teams to ensure customer-first/data-first approach to development of solutions
• Assists with investigations and defect resolution
• Works closely with IT partners, commercial product teams, Privacy team and the governance committee to create, implement and monitor data collection standards
• Creates and implements data health scorecards and monitoring systems
• Performs statistical testing on large datasets to determine quality and integrity, and develops quality standards with assistance from Subject Matter Experts
• Creates and delivers communications and training about our data assets and how to use them
• Works with Data Stewards to maintain metadata, best practices, ownership and lineage
• Updates and manages Data Access Policies, conduct audits and recommend changes when appropriate
• Participates in various Governance sub-committees to develop standards and best practices

Requirements

• Bachelor's degree in engineering, mathematics, computer science, information management, or similar relevant work experience/training
• 3 years of experience in data analysis, data management or data stewardship
• Proficiency in SQL
• Experience with one or more aspects of data governance

Nice-to-haves

• 5 years of experience in data analysis, data management or data stewardship
• Airline or travel/hospitality industry experience
• Experience with BI tools such as Tableau or PowerBI
• Experience with Data Quality tools such as Informatica, Anomolo or MonteCarlo
• Experience with Informatica Axon/EDC/Marketplace
• Experience with Identity Resolution, CDP or Master Data Management solutions
• Experience with Teradata, Databricks and Snowflake

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights
• Health Benefits: Health, dental, prescription and vision benefits from day one
• Wellness Programs: Tools and resources for personal well-being
• 401(k) Program: Available upon hire with employer contributions after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises