Analyst/Sr Analyst, Digital Product Manager

American Airlines Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

The Analyst/Sr Analyst, Digital Product Manager role at American Airlines involves collaborating with various teams to drive the strategy and implementation of Travel Rewards products. This position is part of the Digital Team within the Customer Experience Division, focusing on aligning product objectives with corporate goals and enhancing customer experiences through effective product management.

Responsibilities

• Aligns objectives of Travel Reward products with corporate objectives and communicates outcomes across all business stakeholders.
• Collaborates with cross-functional business, UX & IT teams to define product strategy, set product objectives, and develop Travel Rewards roadmap.
• Develops and shares product knowledge through market insights, customer/user feedback, competitive analysis, industry trends, and technology trends.
• Represents the product as part of Enterprise Programs.
• Develops product subject matter expertise.
• Measures and reports out defined business objectives, key results, and customer outcomes that define success (OKRs).
• Oversees and prioritizes product goals and outcomes.
• Identifies new opportunities and develops product roadmap to achieve product goals.
• Defines and leads governance for business requirement gathering and participates in program ceremonies pertaining to the product(s).
• Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements.
• Comprehends technical and business trade-offs that enable teams to deliver value sooner.
• Effectively tracks product spend through available tools and prioritizes technical debt along with business features.
• Ensures and tracks business readiness for new features or initiatives.
• Collaborates with Analytics to capture performance data and analyzes results to report on product health and identify new opportunities to grow product value.
• Makes key tradeoff decisions when required, using data when it exists and solid judgement when it does not.
• Mentors product team members.

Requirements

• Bachelor's degree in Business Technology, Information Science, Mathematics or related field; or equivalent experience/training.
• 3 years of e-commerce or related business experience.
• 1 year Agile/Scrum experience.
• Experience working with external vendors to define business requirements and manage implementation.
• Experience with digital products and stages of customer lifecycle.
• Experience with Agile methodology.

Nice-to-haves

• MBA degree.
• Experience in Product Development/Management with a sound understanding of product lifecycle.
• Experience managing or being part of a digital transformation.
• 5+ years airline experience.

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across the global network.
• Health Benefits: Access to health, dental, prescription, and vision benefits from day one, including virtual doctor visits and flexible spending accounts.
• Wellness Programs: Resources and support for personal well-being.
• 401(k) Program: Available upon hire with employer contributions after one year, depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.