Analyst/Sr Analyst, Digital Product Manager

American Airlines Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

The Analyst/Sr Analyst, Digital Product Manager at American Airlines is responsible for driving the strategy and implementation of the Travel Rewards products, particularly in relation to cobranded credit cards and partnerships. This role involves collaboration with various teams to align product objectives with corporate goals, develop product roadmaps, and ensure successful product outcomes through data analysis and stakeholder engagement.

Responsibilities

• Aligns objectives of Travel Reward products with corporate objectives and communicates outcomes across all business stakeholders.
• Collaborates with cross-functional business, UX & IT teams to define product strategy, set product objectives, and develop Travel Rewards roadmap.
• Develops and shares product knowledge through market insights, customer/user feedback, competitive analysis, industry trends, and technology trends.
• Represents the product as part of Enterprise Programs.
• Develops product subject matter expertise.
• Measures and reports out defined business objectives, key results, and customer outcomes that define success (OKRs).
• Oversees and prioritizes product goals and outcomes.
• Identifies new opportunities and develops product roadmap to achieve product goals.
• Defines and leads governance for business requirement gathering and participates in program ceremonies pertaining to the product(s).
• Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements.
• Comprehends technical and business trade-offs that enable teams to deliver value sooner.
• Effectively tracks product spend through available tools and prioritizes technical debt along with business features.
• Ensures and tracks business readiness for new features or initiatives.
• Collaborates with Analytics to capture performance data and analyzes results to report on product health and identify new opportunities to grow product value.
• Makes key tradeoff decisions when required, using data when it exists and solid judgement when it does not.
• Mentors product team members.

Requirements

• Bachelor's degree in Business Technology, Information Science, Mathematics or related field; or equivalent experience/training.
• 3 years of e-commerce or related business experience.
• 1 year Agile/Scrum experience.
• Experience working with external vendors to define business requirements and manage implementation.
• Experience with digital products and stages of customer lifecycle.
• Experience with Agile methodology.

Nice-to-haves

• MBA degree.
• Experience in Product Development/Management with a sound understanding of product lifecycle.
• Experience managing or being part of a digital transformation.
• 5+ years airline experience.

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
• Health Benefits: Health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Tools and resources for personal well-being.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.