Analyst/Sr Analyst, Revenue Management Process Support

American Airlines Group - Dallas, TX

Full-time

Dallas, TX

5,001-10,000 employees

Air Transportation

About the position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This job is a member of the Revenue Engineering Team within the Revenue Management Division. In Revenue Management, we aim to empower our team members to make informed decisions that impact American Airline's passenger revenue. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We're looking for candidates who demonstrate curiosity, take initiative and are data and results driven. Responsible for providing implementation support for fare and availability distribution of both public and private products. Additionally, the team designs and implements solutions to prevent and minimize revenue leakage, and/or increase efficiencies in product, fare, and availability distribution.

Responsibilities

• Deep dive, research, and resolve pricing and availability issues/inquiries from multiple departments (Digital, RES, RAC, Agency Relations, RM, Sales).
• Work with other departments to resolve issues related to reservations prior to the customer's arrival at the airport.
• Design automated solutions to improve customer experience, protect revenue, support the operation, and improve efficiencies in fare and product distribution.
• Lead/contribute to ad-hoc, departmental and companywide projects which require pricing, fare distribution and/or reservations expertise.

Requirements

• Bachelor's degree in relevant field or equivalent experience/training.
• 3 years professional experience in a relevant field or equivalent experience/training.

Nice-to-haves

• Previous airline experience.
• Skills in analytics.
• Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.
• Ability to learn business processes from other departments, and anticipate how they may be impacted by RM led changes.

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Pet insurance
• Vision insurance