Analyst, Technical Operations

$70,000 - $75,000/Yr

Evolent Health - Augusta, ME

Full-time

Augusta, ME

Professional, Scientific, and Technical Services

About the position

The Analyst, Technical Operations at Evolent Health plays a crucial role in bridging the gap between development and business teams, ensuring successful resolution of client issues. This position involves managing critical client systems, leading go-live initiatives, and continuously seeking opportunities for process improvements. The role emphasizes collaboration across various teams and requires strong technical proficiency and commitment to excellence.

Responsibilities

• Manage daily product and data operations and provide essential support for critical client systems
• Interface directly with clients through calls, meetings, and detailed reports
• Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period
• Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs
• Design, configure, and script using advanced MS SQL Server tools
• Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA
• Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success
• Identify opportunities for process improvements and contribute to the development of new processes

Requirements

• Bachelor's Degree or equivalent experience
• 3-5 years in application workflow, data analytics, and reporting roles
• Intermediate to expert SQL and QA experience
• Understanding of MS SQL Server features (SSIS)
• Technical proficiency in data manipulation and analysis using MS Access and Excel
• Knowledge of BI tools such as PowerBI
• Strong written and verbal communication skills
• Customer service oriented, strong organizational and time management skills
• Self-motivated, detail-oriented, and able to learn new systems independently

Nice-to-haves

• SQL Server Certification (Querying)
• Experience with ETL processes
• Prior experience with JIRA and Confluence
• Healthcare IT experience

Benefits

• Comprehensive health insurance benefits
• Bonus component based on pre-defined performance factors