Evolent Health
Analyst, Technical Operations
in
Concord
,
New Hampshire
Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You'll Be Doing:
The Analyst, Technical Operations is part of a team that bridges the gap between development and business teams, and drives successful resolution of client issues. Engage directly with clients, lead go-live initiatives, and continuously seek opportunities for process improvements. Showcase your skills in managing critical client systems, resolving complex issues, and ensuring data quality and compliance. Elevate your career with us, where your technical proficiency and commitment to excellence will be highly valued and rewarded.
Collaboration Opportunities
This role sits at a nexus between clients, Tier I support, Operations, Product, and Engineering teams. Issues elevated to this role are generally more complex, and therefore requires a cross-functional team work to allow for expedient resolution of issues.
The Day-to-Day
Manage daily product and data operations and provide essential support for critical client systems
Interface directly with clients through calls, meetings, and detailed reports
Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period
Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs
Design, configure, and script using advanced MS SQL Server tools
Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA
Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success
Identify opportunities for process improvements and contribute to the development of new processes
Required Experience:
Bachelor's Degree or equivalent experience
3-5 years in application workflow, data analytics, and reporting roles
Intermediate to expert SQL and QA experience
Understanding of MS SQL Server features (SSIS)
Technical proficiency in data manipulation and analysis using MS Access and Excel
Knowledge of BI tools such as PowerBI
Strong written and verbal communication skills
Customer service oriented, strong organizational and time management skills
Self-motivated, detail-oriented, and able to learn new systems independently
Preferred Experience:
SQL Server Certification (Querying)
Experience with ETL processes
Prior experience with JIRA and Confluence
Healthcare IT experience
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
If you need reasonable accommodation to access the information provided on this website, please contact
[email protected]
for further assistance.
The expected base salary/wage range for this position is $70,000 - $75,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
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