Analytic Product Operation, Data Platform

$83,990 - $137,779/Yr

Tiktok - San Jose, CA

Full-time - Entry Level

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. As part of the Data Platform team, the Analytic Product Operation role is crucial in ensuring the smooth operation of our data analytic products, which include Business Intelligence (BI) tools and User Behavior Analysis (UBA). This position involves not only the operational management of these products but also providing essential training to users within the organization. The successful candidate will conduct training sessions, create training materials, and assist users in understanding and utilizing the products effectively. This role requires a deep understanding of various use cases for the products, ensuring that users can leverage the tools to their fullest potential. In addition to training, the role includes on-call service responsibilities, ensuring that any critical issues or emergencies related to the products are addressed promptly and efficiently. Building and maintaining strong relationships with both local and global teams is essential, as this role involves consolidating and filtering feedback, analyzing it, and collaborating with relevant teams to develop effective solutions. The ideal candidate will possess a strong product perspective, business acumen, and a user-centric approach, enabling them to navigate the complexities of product operation in a dynamic environment. At TikTok, we believe in creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our commitment to diversity and inclusion is reflected in our workplace culture, which connects people from across the globe. We are passionate about inspiring creativity and bringing joy, and we hope to find candidates who share this vision.

Responsibilities

• Responsible for the operation of Data analytic products, including Business Intelligence (BI) tools and User Behavior Analysis (UBA).
• Provide training on data analytics products to users within the organization, including conducting training sessions, creating training materials, and assisting users in understanding and utilizing the products effectively.
• Investigate and understand different use cases for the products.
• Ensure on-call service to address any critical issues or emergencies related to the products promptly and efficiently.
• Establish and maintain great relationships with local and global teams, consolidate and filter feedback, analyze it, and collaborate with relevant teams to develop effective solutions.

Requirements

• Bachelor's degree or above with experience in product operation.
• Excellent product perspective, business perspective, and user perspective preferred.
• Strong sense of cooperation, with good cross-team and cross-country cooperation interface preferred.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options for Health Care, Limited Purpose, and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.