Analytical Instruments Field Service Engineer (Greater Philadelphia)

$62,400 - $81,120/Yr

Transdev - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Transit and Ground Passenger Transportation

About the position

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Philadelphia metropolitan area. This role also includes support for customers in Eastern Pennsylvania, Delaware, and Northern Maryland. The FSE will be responsible for maintenance, verification, validation, repair, and calibration duties, as well as troubleshooting operational issues. Additionally, the FSE may provide field service and support for Sievers brand Endotoxin and Bioburden instrument product lines. This position requires residency within the Greater Philadelphia area and within a 1-hour drive of the Philadelphia (PHL) International Airport. The FSE will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within the larger East Service Region, including Canada and the US. The ideal candidate will be resourceful, self-directed, and detail-oriented, with a preference for organizing their own planning, scheduling, and confirmation of services while balancing varying priorities. A scientific approach to the operation, maintenance, and repair of analytical instrumentation is essential, along with proficiency in completing daily and weekly administrative responsibilities. Client focus and effective communication are key elements for success in this role.

Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services
• Maintain administrative duties, parts inventory, and relevant trainings
• Take customer calls, participate in territory sales meetings, and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Engage in special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies

Requirements

• Associate's Degree in a Science, Technical, or Engineering discipline; or equivalent education
• At least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
• Strong technical, mathematical, and customer service skills
• Ability to prioritize various tasks such as service of multiple instruments and administrative duties
• Troubleshooting and problem-solving skills, ability to use processes to find root cause
• General knowledge of electrical equipment, chemistry, and safety
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
• Strong and concise verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
• Ability to meet deadlines and commitments
• Ability to communicate effectively and contribute within a commercial team environment
• Ability to make good business decisions based on risk-reward analysis and business objectives

Nice-to-haves

• Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
• At least 1 year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement