Definitive Health Care - Framingham, MA
posted 1 day ago
About the position
As an Engagement Manager at Definitive Healthcare, you will be quick to understand the client's business needs and identify data-driven solutions. Your primary objective is to ensure customers in your assigned book of business are successful in the adoption, utilization, expansion, and retention of Definitive Healthcare's analytic services. You will play a key role in positioning our services, proactively monitoring service revenue performance in your book of business and delivering consultative insights that maximize the value of Definitive Healthcare's solutions for your clients. The ideal candidate will have deep customer consultative experience, possess solid technical and business intelligence skills, and demonstrate expertise in positioning healthcare analytics and insights services.
Responsibilities
- Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services.
- Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
- Partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services.
- Provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
- Coordinate appropriate parties for escalation of client issues.
- Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
- Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
- Clearly articulate the value and benefits of Definitive Healthcare's services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement.
- Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
- Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
- Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.
- Track and analyze services revenue, utilization, and margins for assigned accounts, ensuring alignment with internal growth objectives and proactively addressing over-utilization with clients and account teams.
Requirements
- 6+ years of demonstrated experience in technical RWD/RWE Analytics roles.
- 2+ years in a client-facing role as a CSM, Insights Consultant, or Solutions Engineer capacity.
- Expertise working with SQL (SQL Server and/or Databricks preferred) and Business Intelligence tools (Tableau and/or Power BI preferred).
- Expertise working with medical claims (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers (e.g. patient journey, segmentation, targeting, referral pathways, etc.).
- Experience working with data visualization and explaining the 'so what?' to clients.
- High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
- Ability to present technical topics to a business audience, both virtually and in-person.
- Strong ability to work cross functionally to get things done.
Benefits
- Competitive benefits package including great healthcare benefits and a 401(k) match.
- Flexible and dynamic culture.
- Opportunities for community service through Definitive Cares program.
- Employee run affinity groups supporting various causes.
- Recognition as a best place to work in Massachusetts for five consecutive years.
