Anne Springs Close Greenway Operations Director

Leroy Springs - Fort Mill, SC

Full-time - Senior

Fort Mill, SC

Educational Services

About the position

The Greenway Operations Director is responsible for creating and delivering enjoyable, safe, and educational experiences for members, guests, and the community at the Anne Springs Close Greenway. This leadership role involves strategic planning, collaboration with various departments, and ensuring high-quality guest services while achieving positive financial results. The director oversees multiple programs, including outdoor education, youth programs, events, and food and beverage services, while also managing staff and resources effectively.

Responsibilities

• Oversight and management of all Greenway Program opportunities, including Outdoor Education and Recreation, Youth Programs, and Signature Events.
• Ensure programs are fiscally sound and enhance the reputation of the Greenway.
• Manage Greenway Guest Services, including membership management and staffing.
• Review and improve membership programs for quality guest experiences.
• Supervise the Food & Beverage Department to meet sales and profitability objectives.
• Support the Programs Committee Chair in reviewing annual programs and participate in board committees.
• Ensure safety in the design and delivery of all programs.
• Respond to inquiries, concerns, and complaints regarding programs and services.
• Manage employees through recruiting, hiring, training, and developing a positive staff culture.
• Prepare and monitor budgets and expenditures, ensuring proper resource allocation.
• Conduct management analysis to evaluate operational effectiveness and efficiency.
• Collaborate with other departments to uphold the Greenway's vision and mission.
• Identify additional funding sources for programs and assess outcomes from the Leroy Springs Assistance Program.
• Participate in annual budgeting and strategic planning processes.
• Develop project proposals, determining resources and obstacles to success.
• Negotiate and present contracts in accordance with company policies.
• Collect and analyze data to evaluate operational efficiencies and recommend improvements.
• Conduct investigations of accidents and incidents, preparing reports and monitoring risk management.
• Create periodic reports for management and the board regarding metrics and challenges.

Requirements

• Bachelor's degree in a relevant field.
• Five years of experience in facilities, operations, or systems management.
• Certified Park and Recreation Professional (CPRP) certification preferred.
• Current CPR, First Aid, and AED certifications; Child Protection training will be provided.
• Strong leadership skills and experience managing a diverse workforce.
• Proficient in Microsoft Office and excellent communication skills.

Nice-to-haves

• Experience in strategic planning and budgeting.
• Knowledge of recreation and facilities management standards.
• Understanding of education standards and practices related to child development.

Benefits

• Competitive salary range of $62.4K - $79K per year.
• Opportunities for professional development and training.