Annuity New Business Support Associate - US REMOTE

$31,800 - $52,000/Yr

DXC Technology - ANY CITY, IA

Full-time - Entry Level

Remote - ANY CITY, IA

Professional, Scientific, and Technical Services

About the position

The position involves answering incoming phone calls regarding annuity products from advisors, clients, and beneficiaries. The new hire will take an average of 30 calls a day, developing a personalized relationship with clients. Responsibilities include discussing all aspects of the annuity business, demonstrating proactive communication with customers, staying current on procedures and products, and maintaining professionalism during interactions. The role also requires cross-training across franchises and performing other duties as required.

Responsibilities

• Answers incoming phone calls regarding annuity products from advisors, clients, and beneficiaries.
• Discuss all aspects of the annuity business by answering questions pertaining to multiple markets and product lines.
• Demonstrates consistent proactive communication with internal and external customers and partners.
• Stays current on procedures, corporate initiatives, annuity markets and products to provide accurate and timely information.
• Responds promptly and calmly to changing events and new situations.
• Maintains professionalism during interactions with advisors, clients, and beneficiaries.
• Cross-trains across franchises in New Business, Post Issue and Death Claims in order to load balance inbound calls.
• Performs other duties as required.

Requirements

• High school diploma or G.E.D.

Nice-to-haves

• Previous Experience in the Life Insurance and Annuity Industry
• Strong communication skills
• Phone support and customer service experience
• Ability to work independently, multi-tasking from different systems
• MS Office products experience
• Ability to follow oral and written directions
• FINRA Series 6 Securities License

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Employee wellness programs
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off