Anthropologie Department Manager - Service & Styling

$48,152 - $48,152/Yr

Urban Outfitters - Naples, FL

Full-time - Mid Level

Naples, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Service and Styling Manager at Anthropologie is responsible for directing the service, selling, and styling efforts within the store to create an engaging and inspiring shopping environment. This role involves developing team members, collaborating with key partners, and supporting store operations and visual needs to enhance customer experience and drive sales.

Responsibilities

• Lead by example in providing extraordinary customer service, ensuring all customers feel welcome and valued.
• Empower the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals.
• Teach the team to provide a frictionless customer experience using technology for transactions, upselling, and clientele services.
• Provide tools for associates to deliver an elevated shopping experience through personalized service and styling.
• Support the Store Manager in curating events that reflect local customer interests to drive brand engagement.
• Oversee training, development, and accountability of the Customer Experience Management (CEM) program, fostering a culture prioritizing service and sales.
• Drive the styling program by empowering team members to build relationships and mentor associates.
• Assist in identifying and onboarding external talent to diversify the team and enhance internal growth.
• Utilize brand resources to champion employee development and support initiatives like employee recognition and team-building activities.
• Contribute to sales forecasts to optimize scheduling and identify merchant opportunities within product placement and stock levels.
• Participate in opening and closing procedures, restocking, maintaining cleanliness, and addressing IT and facilities issues.
• Support product flow processes including shipment receipt, processing, and preparing products for floor placement.
• Facilitate an inclusive environment by amplifying diverse voices and perspectives within the team.
• Share product knowledge, trends, and store priorities through daily team interactions.
• Set individual sales goals and expectations to foster a collaborative selling environment.
• Provide insights related to customer and staff experiences to the Store Manager.

Requirements

• Anthro brand fan
• 2+ years of retail leadership experience
• Strong merchant skills with a history of delivering financial results
• Proven record of developing talent
• Ability to work flexible hours including nights, weekends, and holidays

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• Generous employee discounts
• Retirement savings plan