Anthropologie Omni Service Specialist

About the position

The Omni Service Specialist at Anthropologie plays a crucial role in enhancing the customer experience by managing omni service processes. This part-time position focuses on efficiently picking, packing, and shipping online orders, as well as fulfilling in-store and curbside pickups. The specialist ensures that all operations align with brand standards and customer expectations, contributing to the overall success of the store's omni-channel strategy.

Responsibilities

• Strategically processes order queue and daily workload to prevent backlog and limit cancellations.
• Maintains standards through proper packaging to exceed customer product expectations.
• Effectively uses store technology to ensure a seamless omni-channel shopping experience.
• Oversees the omni process to maintain fill rates and follow brand standards.
• Manages organizational standards related to supply needs, technology, and workstations.
• Facilitates the transfer of online products back to the warehouse.
• Adheres to safety standards, inventory accuracy, and reduction of product loss.
• Communicates daily with the leadership team on omni processes to ensure task completion.
• Proactively escalates issues impacting order fulfillment.
• Collaborates with store leadership to share progress and articulate support needs.

Requirements

• Ability to work flexible hours to meet store omni channel demand.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance