Apartment Leasing Agent

$33,280 - $35,360/Yr

Intersolutions - Cleveland, OH

Full-time

Cleveland, OH

Administrative and Support Services

About the position

As a Leasing Professional at InterSolutions, you will play a crucial role in providing exceptional customer service to both current and prospective residents. Your primary responsibility will be to assist individuals in finding their ideal apartment while ensuring a smooth leasing process. This position requires a proactive approach to engage with potential residents, understand their housing needs, and effectively communicate the benefits of living in the community. You will be the first point of contact for prospective residents, greeting them warmly and providing informative tours of available apartments. Your ability to connect with people and understand their preferences will be key to closing leads and retaining residents. In addition to conducting tours, you will be responsible for preparing and assisting new residents with all necessary leasing paperwork, including lease agreements, applications, and move-in packets. You will also handle the collection of security deposits and rent, ensuring that all financial transactions are processed accurately. Clear communication of lease and community policies to both new and current residents is essential, as is following up with leads who did not lease to maintain engagement and encourage future interest. To ensure a seamless move-in experience, you will inspect apartments to confirm they are ready for new residents, making any last-minute touches as needed. Your creativity will come into play as you seek out new residents through innovative marketing techniques. Additionally, you will manage the lease renewal process and respond promptly to all inquiries via calls, emails, and site visits. This role is ideal for individuals with backgrounds in real estate, retail, sales, hospitality, or customer service, who possess strong communication skills and the ability to engage with diverse personalities.

Responsibilities

• Greet prospective residents and give tours while determining housing needs, preferences, and close leads
• Accurately prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks)
• Collect security deposits, rent, and any other charges associated with resident move-ins
• Communicate all lease and community policies to new and current residents
• Follow up with all leads and prospects that did not lease
• Ensure apartments are move-in ready by inspecting, and adding last-minute touches when appropriate
• Seek out new residents with creative marketing techniques
• Manage the lease renewal process
• Respond timely to all calls, emails, and site visits

Requirements

• Ability to communicate effectively both in writing and verbally
• Basic computer knowledge including Microsoft Word, Outlook, Excel and exposure to social media
• Knowledge of leasing software a plus including Yardi, Blue Moon, Onesite, MRI, etc.
• Ability to work weekends as required

Benefits

• Online hiring and interview process
• Paid training
• Career coaching
• Permanent placement opportunities
• Referral bonus for referring friends