Apartment Leasing Agent

Campus Apartments - Fort Collins, CO

Full-time - Entry Level

Fort Collins, CO

Real Estate

About the position

The Apartment Leasing Agent plays a crucial role in the day-to-day operations of the property, ensuring customer satisfaction, fiscal stability, and maintaining the physical condition of the apartments. This position is ideal for enthusiastic and outgoing individuals who thrive in a dynamic work environment. The agent will assist in leasing efforts to achieve full occupancy, which includes managing renewal offers, logging responses, and maintaining accurate records of property availability. The role also involves approving and presenting rental applications to the General Manager, managing property licenses, and ensuring compliance with legal requirements during the check-out process. In addition to leasing responsibilities, the Apartment Leasing Agent will handle resident concerns and complaints, ensuring timely responses and fostering good public relations. The agent will assist in preparing weekly performance reports, developing marketing programs, and implementing resident retention strategies. Effective communication with residents, applicants, employees, and vendors is essential, as is the ability to perform general administrative duties such as filing and typing. This position offers a unique opportunity to be part of a passionate team dedicated to providing superb housing for college students across the country.

Responsibilities

• Assist with the day-to-day operations of the property to ensure customer satisfaction, fiscal stability, and good physical condition.
• Assist with leasing efforts to ensure full lease-up and maintenance of high occupancy levels, including mailing renewal offers and logging responses.
• Manage property licenses and the renewal process by liaising with legal counsel and the City.
• Assist with the check-out process to ensure compliance with final account statement requirements, including accepting keys and performing inspections of vacated units.
• Ensure that leases and resident check-ins are accurate and efficient.
• Investigate and respond to concerns/complaints from residents in a timely manner, ensuring accuracy and fostering good public relations.
• Assist in the preparation of weekly reports related to the property's performance as required.
• Assist in the development and implementation of advertising/marketing programs to position the property in the marketplace.
• Maintain courteous communication with residents, applicants, employees, and vendors.
• Perform general administrative duties such as filing and typing.

Requirements

• Bachelor degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver's license and current automobile insurance is preferred.
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata is preferred.
• Accurate in numerical analysis and transfer of related data.
• Accurate in preparation of documents to ensure grammatical and legal correctness.
• Knowledge of and adherence to all federal, state, and local laws.
• Ability to follow through with all necessary paperwork and ensure all deadlines are met.
• Demonstrate a positive, professional, and enthusiastic attitude at all times.
• Excellent customer service skills.
• Ability to communicate effectively and professionally while operating in a fast-paced environment.
• Ability to apply principles of logical thinking to a variety of practical situations.

Nice-to-haves

• Experience in property management or leasing is a plus.
• Familiarity with marketing strategies for residential properties.

Benefits

• Growth opportunities within the company.
• Diversity and stability in the workplace.
• Job training and development programs.
• A fun-loving team environment.