Apartment Leasing Agent

$35,360 - $45,760/Yr

Ameritus Residential - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

About the position

The Leasing Consultant position at Ameritus Residential involves providing exceptional customer service in a multi-family residential setting. The role focuses on leasing apartments, processing applications, and ensuring a smooth move-in experience for new residents. The consultant will also handle administrative tasks, maintain resident files, and assist with community events, all while adhering to fair housing regulations and company standards.

Responsibilities

• Provide superior customer service to community members and prospects.
• Assist in conducting complete market surveys.
• Show, lease, and facilitate the move-in process for prospective residents.
• Update unit availability on a daily basis.
• Process rental applications and maintenance requests.
• Receive collections in accordance with company standards.
• Provide clerical and phone support as needed.
• Maintain accurate and complete community member files.
• Manage a calendar of scheduled move-ins and ensure apartments are move-in ready.
• Resolve resident complaints and direct issues to the community manager.
• Conduct move-out unit walks for community members.

Requirements

• High school diploma or GED required.
• Minimum of 1 year experience as a leasing consultant in the multi-family industry or related field.
• Bilingual in English and Spanish preferred.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Familiarity with property management software such as Yardi, Voyager, or Entrata is preferred.
• Strong customer service and sales skills.
• Excellent communication and leadership abilities.
• Organizational and time management skills.

Nice-to-haves

• Experience in a service industry for at least 1 year.
• Ability to handle high-stress situations effectively.
• Knowledge of state laws related to fair housing.

Benefits

• 401(k) with 3% employer match
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Flexible schedule
• Professional development assistance
• Employee discount program
• Referral bonuses
• Sick time
• Volunteer time-off