Apartment Leasing Agent

Campus Apartments - Philadelphia, PA

Full-time

Philadelphia, PA

Real Estate

About the position

The Apartment Leasing Agent plays a crucial role in the day-to-day operations of the property, ensuring customer satisfaction, fiscal stability, and maintaining the physical condition of the apartments. This position is ideal for enthusiastic individuals who thrive in a fun and dynamic work environment, contributing to the leasing process and resident relations.

Responsibilities

• Assist with the day-to-day operations of the property to ensure customer satisfaction and fiscal stability.
• Assist with leasing efforts to ensure full lease-up and high occupancy levels, including mailing renewal offers and managing property availability.
• Maintain an accurate record of availability compatible with the lease renewal report.
• Approve, enter, and present all rental applications to the General Manager for execution.
• Manage property licenses and the renewal process in liaison with legal counsel and the City.
• Assist with the check-out process to ensure compliance with final account statement requirements, including accepting keys and performing inspections of vacated units.
• Ensure accuracy and efficiency in leases and resident check-ins.
• Investigate and respond to resident concerns/complaints in a timely manner, fostering good public relations.
• Assist in preparing weekly reports related to the property's performance as required.
• Help develop and implement advertising/marketing programs to position the property in the marketplace.
• Assist in developing and implementing resident retention programs.
• Maintain courteous communication with residents, applicants, employees, and vendors.
• Answer telephones as needed.
• Perform general administrative duties such as filing and typing.

Requirements

• Bachelor degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver's license and current automobile insurance is preferred.
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata is preferred.
• Accurate in numerical analysis and transfer of related data.
• Accurate in preparation of documents to ensure grammatical and legal correctness.
• Knowledge of and adherence to all federal, state, and local laws.
• Ability to follow through with all necessary paperwork and ensure all deadlines are met.
• Demonstrate a positive, professional, and enthusiastic attitude at all times.
• Excellent customer service skills.
• Ability to communicate effectively and professionally in a fast-paced environment.
• Ability to apply principles of logical thinking to a variety of practical situations.

Nice-to-haves

• Experience in property management or leasing is a plus.
• Familiarity with local housing laws and regulations.

Benefits

• Growth opportunities within the company.
• Diversity and stability in the workplace.
• Job training and development programs.
• A fun-loving team environment.