Apartment Leasing Agent

$35,360 - $52,000/Yr

Intersolutions - Blackwood, NJ

Full-time

Blackwood, NJ

Administrative and Support Services

About the position

As a Leasing Professional at InterSolutions, you will play a crucial role in providing exceptional customer service to both current and prospective residents. Your primary responsibility will be to assist individuals in finding their ideal apartment while ensuring a smooth leasing process. This position requires a proactive approach to engage with potential residents, understand their housing needs, and effectively communicate the benefits of living in the community. You will be the first point of contact for prospective residents, greeting them warmly and providing informative tours of the property. Your ability to connect with people and understand their preferences will be key to closing leads and retaining residents. In addition to conducting tours, you will be responsible for preparing and assisting new residents with all necessary leasing paperwork, including lease move-in packets, applications, and lease agreements. You will also handle the collection of security deposits, rent, and any other charges associated with resident move-ins. Clear communication of lease and community policies to both new and current residents is essential, as is following up with leads and prospects who did not lease. Ensuring that apartments are move-in ready by inspecting them and adding last-minute touches when appropriate will also be part of your duties. To succeed in this role, you will need to employ creative marketing techniques to seek out new residents and manage the lease renewal process effectively. Timely responses to all calls, emails, and site visits are crucial to maintaining a high level of customer service. Successful candidates will likely have backgrounds in real estate, retail, sales, leasing, hospitality, or customer service, with a strong ability to engage with diverse personalities.

Responsibilities

• Greet prospective residents and give tours while determining housing needs and preferences.
• Accurately prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks).
• Collect security deposits, rent, and any other charges associated with resident move-ins.
• Communicate all lease and community policies to new and current residents.
• Follow up with all leads and prospects that did not lease.
• Ensure apartments are move-in ready by inspecting and adding last-minute touches when appropriate.
• Seek out new residents with creative marketing techniques.
• Manage the lease renewal process.
• Respond timely to all calls, emails, and site visits.

Requirements

• Ability to communicate effectively both in writing and verbally.
• Basic computer knowledge including Microsoft Word, Outlook, Excel, and exposure to social media.
• Knowledge of leasing software a plus including Yardi, Blue Moon, Onesite, MRI, etc.
• Ability to work weekends as required.

Nice-to-haves

• Previous backgrounds in real estate, retail, sales, leasing, hospitality, or customer service roles.

Benefits

• Online hiring and interview process
• Paid training
• Career coaching
• Permanent placement opportunities
• Referral bonus for referring a friend