API Support Specialist

About the position

The API Support Specialist role at Interactive Brokers involves providing technical support to clients using the company's APIs for algorithmic trading and other applications. This hybrid position requires strong analytical skills, technical aptitude, and the ability to communicate complex concepts clearly. The specialist will assist clients in troubleshooting, integrating applications, and developing resources to enhance their experience with the IBKR platform.

Responsibilities

• Assisting clients in developing and troubleshooting their applications that connect through various APIs.
• Providing written support primarily for clients using the API for algorithmic trading or other purposes.
• Helping clients integrate API applications with third-party software, such as charting software.
• Assisting third-party institutions in integrating their applications with IBKR.
• Building and maintaining a client resource library, including program snippets, documentation, and consultancy resources.
• Creating test and demonstration programs that utilize the IB API for client development needs.
• Providing in-house development assistance and developing custom tools for internal users.

Requirements

• Bachelor or advanced degree in Computer Science or related field.
• 2+ years of coursework and/or work experience programming in Java and Python.
• Some knowledge in C# and C++.
• Understanding of trading terminology and experience with algorithmic trading.
• Understanding of Linux Terminal, Windows command line tools, and ability to work in various operating systems like Windows and Mac OS.
• Working knowledge of Git workflow.
• A deep understanding of REST API architecture.
• Strong written communication skills to accommodate client inquiries directed via email or online chat.
• Fast learner, proactive and helpful.
• Strong verbal and written communication skills in English; any European language is an advantage.

Benefits

• Competitive salary
• Annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits
• Company-paid medical healthcare premium
• Wellness screenings and assessments
• Health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance
• Fully stocked kitchen with healthy options for breakfast and snacks
• Corporate events, including team outings, dinners, volunteer activities, and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups