App Compatibility Triage Systems Engineer

Apple - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The App Compatibility Triage Systems Engineer at Apple plays a crucial role in ensuring that future software and hardware changes do not adversely affect third-party applications used by customers. This position involves triaging thousands of reports from various sources to streamline the process of identifying and addressing critical issues, thereby enhancing the overall customer experience with new software updates and devices.

Responsibilities

• Triage and analyze bug reports related to third-party software on Apple devices.
• Connect relevant data sources to improve the triage process.
• Utilize machine learning models to enhance triage throughput and accuracy.
• Identify and prioritize the most impactful issues affecting customer experience.
• Collaborate with cross-functional teams to gather insights and improve processes.

Requirements

• BA/BS in Computer Science or equivalent.
• Experience in extracting relevant information from varied sources and linking data.
• Scripting skills in Python or Swift.
• Proficiency with iOS, macOS, or UNIX/Linux operating systems.
• Proven record of cross-functional collaboration.

Nice-to-haves

• Experience using AI and ML models for data understanding and recommendation generation.
• Creative thinking and strong problem-solving skills with attention to detail.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities