Apple - Cupertino, CA

posted about 1 month ago

Full-time - Mid Level
Cupertino, CA
Computer and Electronic Product Manufacturing

About the position

The position involves working with Apple's 3rd Party App Compatibility team to ensure that software and hardware changes do not negatively impact third-party software used by customers. The role focuses on streamlining the triage process for bug reports by connecting relevant data sources and utilizing machine learning to enhance throughput and accuracy in addressing critical issues.

Responsibilities

  • Triage and analyze bug reports from various internal and external sources.
  • Connect relevant data sources to streamline the triage process.
  • Utilize machine learning models to improve triage throughput and accuracy.
  • Identify and surface the most critical issues affecting customer experience.
  • Collaborate cross-functionally to ensure effective problem-solving.

Requirements

  • BA/BS in Computer Science or equivalent.
  • Experience extracting relevant information from varied sources and linking data.
  • Scripting programming skills in Python or Swift.
  • Proficiency with iOS, macOS, or UNIX/Linux operating systems.
  • Proven record of cross-functional collaboration.

Nice-to-haves

  • Experience using AI and ML models for data understanding and recommendation generation.
  • Creative thinker with strong problem-solving skills and attention to detail.

Benefits

  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • Discounted products and free services.
  • Reimbursement for certain educational expenses, including tuition.
  • Opportunity to participate in employee stock programs.
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