Advanced Technology Services - Peoria, IL

posted about 2 months ago

Full-time - Mid Level
Peoria, IL
Repair and Maintenance

About the position

Founded in 1985, ATS is a company with a presence in the United States, Mexico, and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. The position involves assisting with the analysis of user operations and/or problems and developing system requirements consistent with business needs. The role requires analyzing and assessing existing business systems and procedures, working with stakeholders to plan requirements and specifications for the conversion and acceptance of new or modified solutions. The candidate will formulate a plan outlining the steps required to develop a program using structured analysis and design, and submit these plans for approval. The successful candidate will translate system requirements into a logical, economical, and technically practical system design. They will assist with preliminary system design documents and detailed design specifications, including layouts, required procedures, and report designs. The role also involves designing, deploying, testing, and monitoring new business process solutions, troubleshooting and debugging system errors, and using clear communication to work effectively with team members and customers across multiple disciplines. Additionally, the candidate will assist users in solving operating problems, administer critical analysis of test results, and deliver solutions to problem areas. The position requires developing and maintaining user manuals and guidelines, designing, running, and monitoring software performance tests on new and existing programs to correct errors, isolate areas for improvement, and general debugging. The candidate will act as a project manager on small or intermediate system projects, assuming responsibility for the development, accuracy, and completeness of the project. Keeping up to date with industry trends and standards, as well as new emerging technologies, is essential. The candidate should have the ability to interface and provide initial orientation of technical concepts to business audiences and train end users to operate new or modified programs.

Responsibilities

  • Assists with analysis of user operations and/or problems and develops system requirements consistent with business needs.
  • Analyzes and assesses existing business systems and procedures.
  • Works with stakeholders to plan requirements and specifications of conversion and acceptance of new/modified solutions.
  • Formulates a plan, outlining steps required to develop a program, using structured analysis and design.
  • Submits plans for approval.
  • Translates system requirements into a logical, economical, and technically practical system design.
  • Assists with preliminary system design documents and detailed design specifications including layouts, required procedures, and report designs.
  • Designs, deploys, tests, and monitors new business process solutions.
  • Troubleshoots and debugs system errors.
  • Uses clear communication to work effectively with team members and customers across multiple disciplines.
  • Assists users in solving operating problems.
  • Administers critical analysis of test results and delivers solutions to problem areas.
  • Develops and maintains user manuals and guidelines.
  • Designs, runs and monitors software performance tests on new and existing programs to correct errors, isolate areas for improvement, and general debugging.
  • Acts as project manager on small or intermediate system projects, and assumes responsibility for the development, accuracy, and completeness of the project.
  • Keeps up to date with industry trends and standards, as well as new emerging technologies.
  • Ability to interface and provide initial orientation of technical concepts to business audiences.
  • Trains end users to operate new or modified programs.

Requirements

  • Bachelor's degree and 3-5 years of related experience.
  • Proficient with low-code platforms.
  • Strong foundational knowledge of Microsoft Office 365.
  • Hands-on software troubleshooting experience.
  • Familiar with Scrum/Agile methodologies.
  • Technologies: PowerApps, PowerBI, Power Automate, SharePoint, Microsoft Teams.
  • Strong organizational skills.

Nice-to-haves

  • Strong customer satisfaction skills and demonstrate a high level of professionalism.
  • Strong written, oral, and interpersonal communication skills.
  • Proven analytical and problem-solving abilities, and keen attention to detail.

Benefits

  • Medical, dental, prescription, vision, life, and disability insurance; and a health savings or flexible spending accounts.
  • Employee Assistance Program and Comprehensive Wellness Program.
  • 401(k) Retirement Savings Plan with company match.
  • Paid Holidays and Vacation Time.
  • Development and Training opportunities including New Hire Orientation, Continuous Learning and Development programs, and Tuition Reimbursement.
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