App Support Analyst I

$55,255 - $60,309/Yr

Space Coast Credit Union - Miramar, FL

Full-time - Entry Level

Hybrid - Miramar, FL

Credit Intermediation and Related Activities

About the position

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for an App Support Analyst I to join our ONESCCU team at our Melbourne Headquarters or our Miramar Operations Center location! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

Responsibilities

• Provides an escalation point of contact for Information Technology staff assisting users experiencing non-routine or complex computer-related problems involving a large variety of applications software.
• Serves as a technical liaison between the Information Technology and other departments, vendors or outside agencies to investigate and resolve problems on assigned systems.
• Effectively assists end users with questions and problems on assigned systems to enable users to obtain accurate and complete information and understand how to use the system.
• Analyzes and evaluates incident reports and makes recommendations to reduce recurrence of problems.
• Confers with staff, users, vendors, and department managers to determine requirements for new or modified applications.
• Tests new applications for usability and proper function.
• Revises, analyzes, and modifies existing applications in order to fulfill business needs.
• Supports the administration of business applications.
• Ensures the availability of user-friendly, current documentation on the use of SCCU software applications.
• Provides after-hours on-call support for critical production systems as needed.
• Periodically works evenings/weekends while implementing or repairing hardware or software.

Requirements

• 1-3 years of computing and application support; or a combination of applicable experience, education, and training required.
• Associate's degree, technology-related course of study and/or the equivalent specialized training in a recognized technical program or vocational school required.
• Microsoft certifications are preferred.

Benefits

• ONESCCU annual bonus available!
• Hybrid Work Options - Work from home up to 3 days a week.
• Flexible Schedule options!
• Medical, Dental, & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts