AppleCare BPR Manager, AppleCare Supply Chain & Logistics Portfolio

$184,300 - $277,300/Yr

Apple - Sunnyvale, CA

Full-time - Manager

Sunnyvale, CA

Computer and Electronic Product Manufacturing

About the position

As the AppleCare BPR Manager, you will lead the Business Process Re-engineering (BPR) initiatives within the AppleCare Supply Chain & Logistics Portfolio. This role involves overseeing project managers and ensuring the successful execution of complex projects that drive significant changes across the organization. You will be responsible for project prioritization, resource planning, risk management, and strategic collaboration with various teams to enhance operational efficiency and innovation.

Responsibilities

• Perform all leadership activities for staff, including recruitment, performance evaluations, professional development, and career goal setting.
• Manage project prioritization and allocate personnel to projects while balancing business needs and global/regional resource plans.
• Lead and supervise projects implemented by your team while incorporating Apple's standard methodologies in project management.
• Delegate tasks to team members, communicate project status clearly, manage project risks, ensure change readiness, and conduct post-implementation audit reviews.
• Develop positive relationships and communicate regularly with key partners to ensure the quality of products and services.
• Act as a subject matter expert between business and technology groups to ensure business project requirements are met with innovative and scalable technology solutions.
• Identify and consult on business process re-engineering opportunities and build strategic alliances to enable key change initiatives.
• Propose and implement strategic AppleCare BPR organizational initiatives.

Requirements

• 4 years leading and developing teams.
• 6 years leading medium to large-size, global cross-functional projects.
• Experience leading technical project managers and program managers.
• Proven track record of managing to deadlines and meeting budget constraints.
• Effective in managing escalations and resolving conflicts.
• Able to facilitate executive-level cross-functional meetings and negotiate successful outcomes.
• Bachelor's degree or equivalent work experience; a graduate degree is a plus.

Nice-to-haves

• Experience with systems implementations (e.g., SAP, CRM, O9, and reporting & analytics).
• Proficient knowledge of the software development life cycle (SDLC).
• Strong communication, analytical, and time management skills.
• Passion for motivating and encouraging teams to do their best work.
• Excellent organizational and documentation skills.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses including tuition
• Discretionary bonuses or commission payments
• Relocation assistance