AppleCare BPR Project Manager, Consumer Sales

$139,200 - $258,700/Yr

Apple - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

Computer and Electronic Product Manufacturing

About the position

The BPR Project Manager at AppleCare is responsible for leading complex, cross-functional initiatives that drive significant changes across the organization. This role involves planning, mobilizing, and executing mid to large-scale projects, ensuring thorough testing of system changes and readiness for process changes. The ideal candidate will thrive in fast-paced environments, effectively communicate and collaborate with diverse teams, and manage project governance, risk, and change management.

Responsibilities

• Plan and lead multiple projects using AppleCare BPR's methodologies for consistently high-quality results
• Lead the creation of to-be processes
• Drive all steps of the technological design process from problem identification through solution vetting and selection
• Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments
• Lead geographically-dispersed, cross-functional teams, including collaborations with third party partners
• Balance project scope, schedule, and budget constraints with business needs and expectations
• Identify and engage all resources needed to mobilize projects
• Establish project roadmaps and schedules, keeping activities on track to major milestones
• Elicit requirements/user stories/use cases from subject matter experts
• Drive solution design process with technical teams-generate and vet possible solutions; build, test, and refine models; finalize technical design
• Handle project risk throughout the life of the project
• Identify, document, and drive resolution of project issues
• Identify key decision recommendations and broker agreements with internal and external partners
• Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams
• Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps

Requirements

• Experience planning, managing, and efficiently delivering large cross-functional systems projects
• Experience establishing a project and its appropriate structure from mobilization through to post launch
• Experience supporting system configuration, architecture, and software development life cycles
• Experience with global projects incorporating regional and country-specific details
• Outstanding communication and presentation skills (written and verbal) to all levels of an organization
• Ability to form cohesive project teams across disparate organizations and groups
• Ability to navigate through ambiguity to clarify objectives and execution plans
• Bachelor's degree

Nice-to-haves

• Experience implementing Consumer Sales systems projects
• Knowledge of service, support, and warranty contract sales and operations
• Graduate degree in business or engineering

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance