Apple - Sunnyvale, CA
posted 4 days ago
Full-time - Mid Level
Sunnyvale, CA
Computer and Electronic Product Manufacturing
About the position
The role focuses on managing insurance partnerships for Apple's AppleCare Product Operations team, driving customer-facing initiatives and innovating the product line through new insurance offerings. The position requires strong organizational skills, the ability to handle ambiguity, and collaboration across various teams to ensure successful program implementation and performance measurement.
Responsibilities
- Identifying emerging trends in the insurance technology space
- Building business cases and securing executive buy-in for new insurance offerings
- Leading an RFQ/RFP process including statement of work, selection criteria, evaluation of operational capabilities and strategic fit
- Establishing and maintaining commercial contractual agreements
- Overseeing insurance partner onboarding including contract management, system access and integration, and key launch milestones
- Driving operational execution and performance management of the insurance partner including leading business reviews with senior levels of management in both organizations
- Identifying process improvements opportunities and work with internal cross functional teams as well as insurance partner teams to prioritize and deliver those improvements
- Resolving compliance issues with support from internal teams and the insurance partner
Requirements
- 5-7 years work experience in insurance or partner management
- Hands-on project management experience during all phases of the development cycle
- Excellent social and oral/written communication skills, with experience presenting to multiple teams and executive level partners
- BA/BS Required in Business, Finance or other quantitative field
Nice-to-haves
- Passionate about providing an outstanding customer experience
- Experience in the consumer electronic insurance industry a plus
- Intellectual curiosity combined with a strong analytical ability and financial competence
- Understanding of consumer service/insurance products, POS - as well as customer-facing solutions, strong plus
- MBA
Benefits
- Comprehensive medical and dental coverage
- Retirement benefits
- Discounted products and free services
- Reimbursement for certain educational expenses including tuition
- Discretionary bonuses or commission payments
- Relocation assistance
