AppleCare Quality Program Manager- Spanish Language
Apple•Cary, NC
469d
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About The Position
The AppleCare Quality Program Manager (QPM) is responsible for overseeing quality policies, procedures, and practices aimed at enhancing customer satisfaction and quality performance within AppleCare. This role involves conducting root cause analysis, collaborating with contact center management, and implementing action plans to address quality issues. The QPM will focus on both program-level and site-specific performance to ensure consistency and achievement of quality targets.
