AppleCare Service Support Program Manager

$195,500 - $293,800/Yr

Apple - Sunnyvale, CA

Full-time - Mid Level

Sunnyvale, CA

Computer and Electronic Product Manufacturing

About the position

The AppleCare Service Support Program Manager is a key role within AppleCare Engineering, responsible for managing complex engineering projects and ensuring serviceability for Apple products. This position requires a seasoned program manager who can navigate cross-functional teams, maintain project timelines, and ensure compliance with regulatory standards. The role involves close collaboration with various internal teams to deliver on service manufacturing processes and project goals.

Responsibilities

• Align cross-functional teams and Service Engineering on program deliverables, schedules, and priorities.
• Determine and track engineering project goals, making priority decisions based on timeline, cost, and resources.
• Own the overall project timeline for all AppleCare engineering teams.
• Drive and coordinate engineering teams to adhere to the overall schedule and ensure accurate handoff to partners.
• Highlight schedule, resource, cost, or alignment challenges to management.
• Utilize internal tools for project consolidation and create executive summaries from team updates.

Requirements

• At least 7 years of experience in program/project management with outstanding organizational skills and attention to detail.
• Demonstrated skills in project management tools, schedule development/management, and leadership experience.
• Strong technical intuition and understanding of basic engineering concepts.
• Proven ability to work cross-functionally with various technical partners.
• Highly effective communicator with sharp interpersonal skills, capable of engaging with senior leadership.

Nice-to-haves

• M.S. or PhD in Engineering or a related technical degree with 7+ years of experience in a related field or industry.
• Experience in international and/or regional Product Safety, Environmental, EMC, and Regulatory standards/regulations.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance
• Participation in employee stock programs, including restricted stock unit awards and Employee Stock Purchase Plan.