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Apple Computing Specialist
$31,200 - $42,786/Yr
Best Buy - Patchogue, NY
posted 2 months ago
Full-time - Entry Level
Patchogue, NY
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Apple Computing Specialist at Best Buy is responsible for creating a world-class shopping experience for customers by building quality relationships and providing relevant product demonstrations. This role focuses on delivering full service and solutions support, achieving profitability through revenue and operational targets, and promoting technology products and services effectively.
Responsibilities
- Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Process sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
- Achieve team and individual goals while enabling an excellent customer shopping experience.
- Apply a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
- Use available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
- Engage with customers for consultations whether in-store, over the phone, or through chat options online.
- Generate future opportunities by discovering the deeper needs of customers to build lasting relationships.
- Embrace a learning culture to continuously improve existing skills while acquiring new ones in support of customer obsession and advancing their contribution.
- Maintain assigned department's merchandising and readiness to serve customers.
- Provide feedback on products and customer engagement with vendor partners, representatives, and market teams.
- Act as a trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
- Coach and train coworkers on new vendor technology and services.
- Utilize vendor-provided devices and accommodations to improve product knowledge and understanding.
Requirements
- Ability to work successfully as part of a team.
Nice-to-haves
- Prior experience serving as a specialist in premium, luxury, or complex technology solutions.
- 1 year of experience working with consumer electronics.
