Apple Genius - IT Support Technician

$56,784 - $78,832/Yr

Apple - Thousand Oaks, CA

Part-time,Full-time - Entry Level

Thousand Oaks, CA

Computer and Electronic Product Manufacturing

About the position

As a Genius at the Apple Store, you will play a crucial role in maintaining customer trust by providing hands-on technical support and troubleshooting for Apple products. Your primary responsibility will be to diagnose and repair issues that customers face, ensuring that they receive swift and effective solutions. You will utilize your exceptional diagnostic skills and empathetic nature to reassure customers, explaining technical issues with patience and clarity. Your role will also involve advising customers on accessories that can enhance their experience with Apple products, thereby contributing to their overall satisfaction. In addition to direct customer interactions, you will be responsible for educating your team members about Apple products and services, fostering a collaborative environment where knowledge sharing is encouraged. You will be expected to stay updated on the latest technical developments and product offerings, ensuring that your skills remain sharp and relevant. Your ability to manage multiple customer appointments while maintaining a focus on quality service will be essential in fulfilling Apple's commitment to customer satisfaction. Apple values continuous improvement, and as a Genius, you will be expected to identify problems and provide constructive feedback to enhance service delivery. Your role will not only involve technical expertise but also a commitment to creating an inclusive environment that respects diversity and encourages curiosity among team members. Both full-time and part-time positions are available, allowing for flexibility in scheduling based on business needs.

Responsibilities

• Diagnose and repair Apple products for customers at the Genius Bar.
• Provide friendly, hands-on technical support and insightful advice to customers.
• Explain technical issues to customers with patience and compassion.
• Determine whether repairs can be made or if a replacement is necessary, offering quick solutions.
• Manage multiple customer appointments while being conscious of their time demands.
• Educate team members about Apple products and services, fostering a collaborative environment.
• Identify problems and provide feedback to improve customer service.
• Contribute to an inclusive environment by respecting differences and promoting curiosity.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about Apple products.
• Excellent prioritization skills and ability to make quick decisions.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability.
• Flexibility with work schedule based on business needs.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Relocation assistance
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount