Apple Genius - IT Support Technician

$54,704 - $75,816/Yr

Apple - Spokane, WA

Full-time - Entry Level

Spokane, WA

Computer and Electronic Product Manufacturing

About the position

As a Genius at Apple Retail, you will leverage your troubleshooting skills and product knowledge to provide exceptional service to customers. Your role involves educating customers about repair options, performing repairs on Apple products, and mentoring team members to enhance overall service quality. You will be responsible for diagnosing and resolving technical issues while fostering an inclusive environment that reflects Apple's values.

Responsibilities

• Provide exceptional service to customers by troubleshooting, diagnosing, and repairing Apple hardware and software issues.
• Educate customers on repair options and Apple offerings, ensuring they understand how to maximize their use of Apple products.
• Mentor and support Genius Bar team members, sharing knowledge and best practices to enhance team performance.
• Collaborate with team leaders to identify recurring service issues and provide feedback to improve processes.
• Contribute to an inclusive work environment by respecting differences and promoting diversity.
• Perform other customer-facing tasks as needed, both on and off the sales floor.

Requirements

• Experience in retail or sales, or related work experience.
• Strong troubleshooting skills for hardware and software issues in a customer service environment.
• Visual inspection and fine motor skills to safely perform hardware repairs.
• Ability to work a flexible schedule, including nights, weekends, and public holidays.

Nice-to-haves

• Demonstrated technical expertise in repairing Apple products and services.
• Strong interpersonal skills to navigate customer service issues effectively.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Effective communication skills tailored to different audiences.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Discretionary bonuses or commission payments
• Opportunity to participate in employee stock programs