Apple Genius - IT Support Technician

Apple - Oak Brook, IL

Part-time,Full-time - Entry Level

Oak Brook, IL

Computer and Electronic Product Manufacturing

About the position

As a Genius at the Apple Store, you will play a crucial role in maintaining customers' trust in Apple by providing hands-on technical support and troubleshooting for a variety of products. Your primary responsibility will be to diagnose and repair issues that customers encounter with their devices, ensuring that they receive swift and effective solutions. You will utilize your exceptional diagnostic skills and empathetic nature to reassure customers, explaining technical issues with patience and clarity. Your role will also involve advising customers on accessories that can enhance their experience with Apple products, thereby contributing to their overall satisfaction. In addition to direct customer interactions, you will be responsible for educating your team members about Apple products and services, fostering a collaborative environment where knowledge is shared. Keeping your technical skills up to date is essential, as you will need to stay informed about the latest Apple technologies and repair techniques. You will work closely with your colleagues to create a culture of inclusivity and support, ensuring that every team member feels valued and inspired to perform their best. Both full-time and part-time positions are available, allowing for flexibility in your work schedule based on business needs. Your ability to manage multiple customer interactions while maintaining a focus on quality service will be key to your success in this role. Apple is committed to continuous improvement, and you will be encouraged to identify problems and provide feedback to enhance the customer service experience.

Responsibilities

• Diagnose product issues on the spot and provide technical support to customers.
• Offer solutions for repairs or replacements to quickly resolve customer issues.
• Educate team members about Apple products and services.
• Maintain up-to-date technical knowledge of Apple products and repair techniques.
• Provide mentorship and training to colleagues and customers.
• Contribute to a culture of inclusivity and respect within the team.
• Identify problems and provide feedback to improve customer service.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Demonstrate curiosity and respect for differences to contribute to an inclusive environment.
• Excellent prioritization skills and quick decision-making abilities.
• Strong verbal and written communication skills.
• Experience working successfully in team environments with shared responsibility.
• Flexibility with work hours based on business needs.

Nice-to-haves

• Aptitude for acquiring skills in technical repairs and eagerness to learn about all Apple products and devices.
• Success in team environments, demonstrating shared responsibility and accountability.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in Apple's Employee Stock Purchase Plan.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance may be available.