Apple Genius - IT Support Technician

Apple - Greensboro, NC

Part-time,Full-time - Entry Level

Greensboro, NC

Computer and Electronic Product Manufacturing

About the position

As a Genius at the Apple Store, you will play a crucial role in maintaining customers' trust in Apple by providing hands-on technical support and troubleshooting for a variety of products. Your primary responsibility will be to diagnose and repair issues that customers encounter with their devices, ensuring that they receive swift and effective solutions. You will utilize your exceptional diagnostic skills and empathetic nature to reassure customers, explaining technical issues with patience and clarity. Your role will also involve advising customers on accessories that can enhance their experience with Apple products, thereby contributing to their overall satisfaction. In addition to direct customer interactions, you will be responsible for educating your team members about Apple products and services, fostering a collaborative environment where knowledge sharing is encouraged. You will need to stay updated on the latest technical developments and product offerings to provide the best possible support. Your ability to manage multiple customer requests while maintaining a focus on their individual needs will be essential in fulfilling Apple's service commitment with style, speed, and skill. At Apple, we value continuous improvement in our services, and as a Genius, you will be expected to identify problems and provide constructive feedback to enhance our customer service. This position offers both full-time and part-time opportunities, allowing you to choose a schedule that fits your lifestyle while meeting the business needs of the store.

Responsibilities

• Diagnose and repair technical issues for Apple products on the spot.
• Provide friendly, hands-on technical support to customers.
• Offer solutions to quickly get users up and running again after repairs or replacements.
• Educate team members about Apple products and services.
• Maintain a focus on customer satisfaction while managing multiple requests.
• Identify problems and provide feedback to improve customer service.
• Contribute to an inclusive environment by respecting differences and promoting curiosity.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about Apple products.
• Excellent prioritization skills and ability to make decisions quickly.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability.
• Flexibility with your schedule based on business needs.

Nice-to-haves

• Experience in customer service or technical support roles.
• Familiarity with Apple products and services.
• Previous experience in a retail environment.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in Apple's Employee Stock Purchase Plan.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance if applicable.