Apple Genius - IT Support Technician

$68,432 - $94,432/Yr

Apple - Los Gatos, CA

Part-time,Full-time - Entry Level

Los Gatos, CA

Computer and Electronic Product Manufacturing

About the position

As a Genius at the Apple Store, you will be responsible for providing hands-on technical support and troubleshooting for Apple customers. Your role involves diagnosing product issues, offering solutions, and ensuring customer satisfaction through effective communication and problem-solving skills. You will also contribute to a positive team environment by sharing knowledge and mentoring colleagues, while maintaining a focus on Apple's values of inclusion and diversity.

Responsibilities

• Diagnose product issues and provide technical support to customers.
• Offer solutions for repairs or replacements to quickly resolve customer issues.
• Educate customers on accessories that enhance their Apple product experience.
• Mentor and share technical knowledge with team members.
• Provide feedback to improve customer service and support processes.
• Maintain a schedule of customer appointments and adhere to time management.
• Foster an inclusive environment that respects diversity and encourages learning.

Requirements

• Strong people skills and problem-solving abilities.
• Ability to maintain composure while troubleshooting technical issues.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and make quick decisions.
• Flexibility with work hours based on business needs.
• Experience in team environments with shared responsibility.

Nice-to-haves

• Aptitude for acquiring skills in technical repairs.
• Eagerness to learn about all Apple products and devices.
• Demonstrated success in customer service roles.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs.