Apple Genius - IT Support Technician

$56,784 - $78,832/Yr

Apple - Tacoma, WA

Part-time,Full-time - Entry Level

Tacoma, WA

Computer and Electronic Product Manufacturing

About the position

As a Genius at the Apple Store, you will play a crucial role in maintaining customer trust by providing hands-on technical support and troubleshooting for Apple products. Your primary responsibility will be to diagnose and repair issues that customers face, ensuring that they receive swift and effective solutions. You will utilize your exceptional diagnostic skills and empathetic nature to reassure customers, guiding them through the repair process and offering advice on accessories that enhance their experience with Apple products. In addition to assisting customers, you will also be responsible for educating your team members about the latest products and technologies, ensuring that everyone is equipped with the knowledge needed to provide outstanding service. Your role will require you to quickly assess product issues, explain technical situations with patience, and determine whether repairs can be made or if a replacement is necessary. You will need to manage multiple customer interactions while being mindful of their time and your own, fulfilling Apple's service commitment with efficiency and skill. As a mentor to your colleagues, you will share your knowledge and provide tips and training to help improve overall service quality. Apple values continuous improvement, and you will be expected to identify problems and provide feedback to enhance customer service relevance and effectiveness. This position offers both full-time and part-time opportunities, allowing you to contribute to a culture of inclusivity and respect for diversity. Your ability to maintain composure under pressure, prioritize tasks, and communicate effectively will be essential in delivering exceptional customer experiences.

Responsibilities

• Diagnose and repair Apple products for customers.
• Provide hands-on technical support and troubleshooting.
• Offer advice on accessories to enhance customer experience.
• Educate team members about Apple products and technologies.
• Manage multiple customer interactions efficiently.
• Fulfill Apple's service commitment with style, speed, and skill.
• Mentor colleagues and provide training and tips for improvement.
• Identify problems and provide feedback to enhance customer service.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting.
• Ability to adhere to a schedule of customer appointments.
• Contribute to an inclusive environment by respecting differences.
• Demonstrate Apple's values of inclusion and diversity.
• Aptitude for acquiring skills in technical repairs and eagerness to learn.
• Excellent prioritization skills and quick decision-making ability.
• Excellent verbal and written communication skills.
• Success in team environments with shared responsibility and accountability.
• Flexibility with work schedule based on business needs.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in Apple's Employee Stock Purchase Plan.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance may be available.