Apple Genius - IT Support Technician

$56,784 - $78,832/Yr

Apple - Littleton, CO

Part-time,Full-time - Entry Level

Littleton, CO

Computer and Electronic Product Manufacturing

About the position

As a Genius at the Apple Store, you will play a crucial role in maintaining customer trust by providing hands-on technical support and troubleshooting for Apple products. Your primary responsibility will be to diagnose and repair products, ensuring that customers receive swift resolutions to their technical issues. You will utilize your exceptional diagnostic skills and interpersonal abilities to reassure customers and guide them through the repair process. In addition to technical support, you will also offer advice on accessories that enhance the customer experience with Apple products. Your role will involve educating team members about products and staying updated on the latest technical knowledge to provide the best service possible. In this position, you will be expected to quickly assess product issues, explaining the situation to customers with patience and empathy. You will determine whether repairs can be made or if a replacement is necessary, providing solutions that get users back up and running efficiently. While managing multiple customers, you will remain aware of their time constraints and your own, fulfilling Apple's service commitment with style, speed, and skill. Building trust with customers and coworkers is essential, as you will also offer mentorship and training to your peers. Apple values continuous improvement in service, and you will be encouraged to identify problems and provide feedback to keep customer service relevant and effective. Both full-time and part-time positions are available, and flexibility in your schedule is important as work hours will be based on business needs. You will contribute to a culture of inclusion and respect, demonstrating Apple's values of diversity in your daily activities. This role is ideal for individuals who are passionate about technology, enjoy problem-solving, and thrive in a collaborative environment.

Responsibilities

• Diagnose and repair Apple products for customers.
• Provide hands-on technical support and troubleshooting.
• Offer advice on accessories to enhance customer experience.
• Educate team members about Apple products and services.
• Maintain up-to-date technical knowledge and skills.
• Manage multiple customer interactions while being aware of their time constraints.
• Build trust with customers and coworkers through mentorship and training.
• Identify problems and provide feedback to improve customer service.

Requirements

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting technical issues.
• Ability to adhere to a schedule of customer appointments.
• Contribute to an inclusive environment by respecting differences and being curious to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• Aptitude for acquiring skills in technical repairs and eagerness to learn about Apple products.
• Excellent prioritization skills and ability to make quick decisions.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability.
• Flexibility with work schedule based on business needs.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Eligibility for discretionary bonuses or commission payments.
• Opportunity to participate in Apple's Employee Stock Purchase Plan.